We know it’s mission critical. Our solutions meet your strategic objectives.
| Traditional Product Model |
|---|
| Open Loop PLM |
| Warranty |
| Reactive / Condition-Based Maintenance, Repair & Overhaul (MRO) |
| Field Service |
| Service Parts |
| Our Service Model (Focused on Customer) |
|---|
| Closed Loop PLM & SLM |
| Operational Availability & Reliability |
| Service Level & Performance based Agreements |
| Big-Data Remote monitoring, diagnostics & prognostics (Iot) |
| Predictive Maintenance & MRO |
| Field Service Management |
| Service Parts |
Asset or equipment manufacturer (OEM) or Service Provider – Grow your service or support or sustainment business, stay in compliance, improve margins and customer satisfaction
Asset or equipment operator or Service Consumer – Increase operational readiness, manage asset service & life-cycle costs
For enterprises to transform and compete in today’s global markets, the traditional ‘Product Model’ needs to transition to a ‘Service Model’.
End-to- End Transformative Solutions
cFSM
Fielded Asset Service & MRO OperationsAsset & Service Management – Secure, cloud-based collaborative B2B solution that enables operational field-service data capture to service, repair, and maintain any equipment or asset deployed anywhere globally and on the field, including As-maintained field data.
Industrial/Military IoT
Fielded-Asset Health MonitoringAsset Internet-of-Things (IoT) – Secure monitoring of equipment & asset health utilizing IoT devices, that enable predictive & prognostic analytics.
Predictive Analytics
Actionable IntelligencePredictive Analytics – Machine-learning (ML) and Artificial Intelligence (AI) algorithm based analytical solutions that can predict asset or equipment failures thereby reducing costly down-times and improving operational availability.
hyperReality Experience
Field-Augmented & RelevantAugmented Reality – Hands-free wearable solutions designed specifically for Remote Maintenance support by Field Engineers and Field Service workers with full mobile & secure access to asset and service management data, transactions, and capabilities to efficiently perform job functions.
Supply-chain Provenance
Supplier Certifications, Parts & Supply ProvenanceService Parts Supply-Chain Provenance & Collaboration – Service Parts Sourcing, Collaborative Order Management, Content collaboration & Supply-Provenance (enabled by Blockchain), Source-to-Pay, eProcurement, and Supply-chain Finance.
Additive Manufacturing
Field-usable Service PartsAdditive Manufacturing – Service Parts 3D printing enabled by Blockchain-secured collaborative Bills-of-Material.
Transformation from Right Parts, Right Data, Right Users, Right Time, Right Foresight = Mission Success!
Solutions & Implementation Services
Whether you’re an Asset Manufacturer (OEM) or Asset Operator, we got you covered with our end-to- end solutions and related implementation services.
Capitalize on hyper-convergence of trends in Service Transformation (XaaS), Industrial IoT, Cloud, Big-Data & Analytics, Cybersecurity & Mobility
Service-focused Field Management Solutions (FMS) for Service Providers AND Consumers
Mission-Critical Complex & Industrial Fixed/Mobile Assets on Field
Solutions, Features & Services
| Target Users | Program Manager, Contract Manager, Service-Lifecycle-Engineer, Execution Manager, Service Administrator, Field Engineer, Operator, Planner, Quality Engineer, Logistician, Data Administrator, Technical-Document Author |
| Target Processes | Service Management or Service Lifecycle Management or Closed-loop Product Lifecycle Management or Sustainment |
| Deployment Model | B2B, Cloud or On-Premise |
| Asset Management | 
(Customer Assets) |
| Field Service Management (including Contract, Finance, & Program Management) | |
| Field Service Parts Management | |
| Field Maintenance, Repair, and Overhaul of Customer Assets | |
| Field Service Data Management (including Engineering/Technical Documentation) | |
| Field Service Essential & Predictive Analytics | |
| Field Security | |
| Field Mobility (Mobile Workforce & Assets) | |
| Field IoT (Workforce & Assets) | |
| Field User Experience / Augmentation (AR) | |
| Field Compliance | |
| Field Integration | |
| Implementation Services, Training, and Support | |
| Target Users | Program Manager, Service-Lifecycle-Engineer, Execution Manager, Service Administrator, Field Engineer, Operator, Planner, Quality Engineer, Logistician, Data Administrator, Technical-Document Author |
| Target Processes | Production/Manufacturing Operations; Sustainment; MRO operations |
| Deployment Model | B2B, Cloud or On-Premise |
| Asset Management |
(Enterprise Assets) |
| Field Service Management (including Contract, Finance, & Program Management) | |
| Field Service Parts Management | |
| Field Maintenance, Repair, and Overhaul of Customer Assets | |
| Field Service Data Management (including Engineering/Technical Documentation) | |
| Field Service Essential & Predictive Analytics | |
| Field Security | |
| Field Mobility (Mobile Workforce & Assets) | |
| Field IoT (Workforce & Assets) | |
| Field User Experience / Augmentation (AR) | |
| Field Compliance | |
| Field Integration | |
| Implementation Services, Training, and Support | |
| Target Users | Program Manager, Contract Manager, Service-Lifecycle-Engineer, Execution Manager, Service Administrator, Field Engineer, Operator, Planner, Quality Engineer, Logistician, Data Administrator, Technical-Document Author |
| Target Processes | Service Management |
| Deployment Model | B2B Cloud |
| Asset Management |
(Customer Assets) |
| Field Service Management (including Contract, Finance, & Program Management) | |
| Field Service Parts Management | |
| Field Maintenance, Repair, and Overhaul of Customer Assets | |
| Field Service Data Management (including Engineering/Technical Documentation) | |
| Field Service Essential & Predictive Analytics | |
| Field Security | |
| Field Mobility (Mobile Workforce & Assets) | |
| Field IoT (Workforce & Assets) | |
| Field User Experience / Augmentation (AR) | |
| Field Compliance | |
| Field Integration | |
| Implementation Services, Training, and Support | |
| Target Users | Supplier, Buyer, Inventory Manager |
| Target Processes | Service Parts & Supply Management |
| Deployment Model | B2B, Cloud |
| Asset Management |
(Customer Assets) |
| Field Service Management (including Contract, Finance, & Program Management) | |
| Field Service Parts Management | |
| Field Maintenance, Repair, and Overhaul of Customer Assets | |
| Field Service Data Management (including Engineering/Technical Documentation) | |
| Field Service Essential & Predictive Analytics | |
| Field Security | |
| Field Mobility (Mobile Workforce & Assets) | |
| Field IoT (Workforce & Assets) | |
| Field User Experience / Augmentation (AR) | |
| Field Compliance | |
| Field Integration | |
| Implementation Services, Training, and Support | |